Frequently Asked Questions
- Why prices are different for the same items?
- Prices may very for the same items due to production dates, market price of the gold and the weight of the item.
- Can I change recipient address or the shop for collect after the order has been confirmed?
- Please contact us at 2398 3480 for arrangement. But if the delivery is on the way, the amendment cannot be made.
- If I do not receive the confirmation email after I successfully confirmed with the order, what can I do?
- Please check the spam or junk box of your registered email account. If you still couldn't receive the email, please call us at 2398 3480.
- Can I refund or exchange an item purchased online?
- All items purchased online cannot be refunded or exchanged.