Frequently Asked Questions

  • Why prices are different for the same items?
    • Prices may very for the same items due to production dates, market price of the gold and the weight of the item.
  • Can I change recipient address or the shop for collect after the order has been confirmed?
    • Please contact us at 2398 3480 for arrangement. But if the delivery is on the way, the amendment cannot be made.
  • If I do not receive the confirmation email after I successfully confirmed with the order, what can I do?
    • Please check the spam or junk box of your registered email account. If you still couldn't receive the email, please call us at 2398 3480.
  • Can I refund or exchange an item purchased online?
    • All items purchased online cannot be refunded or exchanged.